aes365 Frequently Asked Questions

Creating an aes365 account takes under two minutes. Visit aes365.pro, tap the registration button, and fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. You will receive an OTP on your registered number to verify the account. Once confirmed, your account is active and you can make your first deposit via bKash, Nagad, or Rocket.

The minimum age to register and play on aes365 is 21 years. This applies to all players across Bangladesh regardless of location — Dhaka, Chittagong, Sylhet, Khulna, or anywhere else. Age verification is mandatory, and any account found to belong to a player under 21 will be immediately suspended and any deposits returned.

aes365 requires two documents for KYC verification: a government-issued photo ID (National ID card, passport, or driving licence) and a proof of address dated within the last three months (utility bill, bank statement, or official government letter). The name and address on both documents must match your aes365 account details. Documents can be submitted by emailing clear photos to [email protected].

aes365 typically completes KYC verification within 24 to 48 hours of receiving all required documents. During busy periods such as Eid or major cricket tournaments, it may take up to 72 hours. You will receive a confirmation email once your account is fully verified. Incomplete or unclear document submissions will be returned with a request for resubmission, which resets the review timeline.

No. aes365 strictly allows one account per player. Operating multiple accounts is a violation of the Terms and Conditions and will result in all linked accounts being permanently closed, balances forfeited, and any pending bonuses cancelled. If you have lost access to your existing account, contact support at [email protected] to recover it rather than creating a new one.

On the aes365 login page, tap "Forgot Password" and enter your registered mobile number. An OTP will be sent to that number within 60 seconds. Enter the OTP, then set a new password of at least eight characters including at least one number and one special character. If you no longer have access to your registered mobile number, contact [email protected] with your account details for manual recovery.

To bet on cricket on aes365, navigate to the Cricket section from the main menu. You will find available markets for BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, and bilateral series featuring the Bangladesh Tigers. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is available for most international fixtures.

aes365 offers a wide range of BPL cricket betting markets including match winner, first innings runs, top batsman, top bowler, method of first dismissal, number of sixes, number of wides, player performance specials, and live in-play markets updated ball by ball. Markets open up to 48 hours before the scheduled start of each BPL fixture and close at the toss or at the first delivery, depending on the market type.

Yes. All slot games available on aes365 — including titles from Pragmatic Play, NetEnt, and Microgaming — use certified Random Number Generators (RNGs) that are independently audited for fairness. Each game's Return to Player (RTP) percentage is published in the game information panel. RTP values typically range from 94% to 97% depending on the title. aes365 does not modify game outcomes in any way.

Yes. aes365 is fully optimised for mobile play on Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. All games including slots, live casino tables, crash titles, and cricket betting are accessible on mobile. The interface adapts automatically to your screen size for a smooth, tap-friendly experience on any Bangladesh mobile network.

Crash games on aes365, including titles from Spribe and similar providers, carry a published RTP typically between 95% and 97%. The exact RTP for each crash game is displayed in the game's information or rules section. Crash games use provably fair algorithms, meaning the outcome of each round is determined by a verifiable cryptographic seed before the round begins, ensuring no manipulation is possible.

aes365 operates as an internationally licensed offshore gambling platform. While online gambling regulation in Bangladesh is evolving, aes365 serves Bangladeshi players under its international licence. Players are responsible for understanding and complying with local laws in their jurisdiction before using the platform. aes365 does not make specific legal claims regarding local regulation and recommends players seek independent legal advice if uncertain.

aes365 protects all player data with 256-bit SSL/TLS encryption on every page of the platform. Personal data is stored on secured servers with role-based access controls, and financial transactions via bKash, Nagad, and Rocket are processed through encrypted connections. aes365 does not sell player data to third parties and complies with its international data protection obligations. Full details are in the aes365 Privacy Policy.

To set a deposit limit on aes365, log in to your account and go to Account Settings, then navigate to the Responsible Gaming section. Choose daily, weekly, or monthly limit, enter the maximum BDT amount you are comfortable depositing in that period, and confirm. The limit takes effect immediately. Lowering your limit is instant; increasing it requires a 24-hour cooling-off period before the new higher limit is applied.

To self-exclude from aes365, go to Account Settings and select the Self-Exclusion option in the Responsible Gaming section. Choose your preferred exclusion period — 6 months, 1 year, 2 years, or permanent. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number, and the team will action the closure within one business day. Self-exclusion cannot be reversed during the active exclusion period.

If gambling feels like it is no longer just entertainment — if you are chasing losses, hiding your activity from family, or spending money set aside for bills or food — act now. Contact aes365 at [email protected] with the subject "Responsible Gaming Request" to activate an immediate time-out or self-exclusion. Our team will respond within one business day (BST, UTC+6). You can also seek support through hospital-based psychiatric outpatient services available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.

Yes. aes365 offers a time-out feature that suspends your account for a defined short period — 24 hours, 48 hours, 7 days, or 30 days — without permanently closing it. During a time-out you cannot log in, deposit, or place bets, but any pending withdrawals will still be processed. Time-outs take effect immediately and cannot be reversed once activated. After the time-out period ends, your account automatically reactivates.